Delivery Policy

Shipping Restrictions

We ship to addresses within West Malaysia only, limited to residential or commercial address. We do not deliver to P.O. Box.

Please ensure that a complete and accurate address as well as a reachable phone number are provided when completing your order.

You can also opt for ‘Pickup’ to self-collect your purchase at ZHULIAN Headquarters.

Delivery Lead Time

The delivery dates are estimated based on the availability of your items, your destination and the shipping options you choose. Upon confirmation of your order, you will receive an email of your order details.

Orders will be packed and shipped within 1–2 working days after confirmation of payment.

The estimated delivery lead time will be 2 - 5 working days from the date of shipping.

Shipping Charges

FREE shipping applies to orders exceeding RM300.

For orders below RM300, there will be a shipping fee charged based on the weight of item(s) you ordered as well as the destination of your order.

No shipping fee applies for ‘Pickup’.

Loss or Damaged in Transit

In case of any problem with your delivery, please contact our Customer Service for assistance.

Should you need further assistance on your order, please contact our Customer Service team via Tel: 04-616 2042 or 04-616 2043 (Operating Hour: 9:00 am to 5:00 pm, Monday to Friday).